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Shipping policy

We aim to provide a seamless shopping and shipping experience for all our customers.  We know, you want your stuff and you want it fast!  Here’s everything you need to know about our shipping policies.

Shipping Locations

We proudly ship to customers across the U.S. and internationally. If your address has a mailbox, you can count on us to deliver your order, no matter where you are.

Processing Time

All orders are processed within 1–3 business days. This includes preparing your items, quality checks, and packaging. Once your order ships, you will receive a confirmation email with tracking information.

Estimated Shipping Times

  • United States: 2–5 business days
  • International: 4+ business days

Please note that these estimates exclude processing times and may vary based on your location and external factors like customs and weather delays.

Shipping Carriers

We partner with reliable third-party shipping providers to ensure your items arrive safely and on time. Our trusted carriers handle your package with care, from pickup to delivery.

Tracking Your Order

Once your order has shipped, we’ll send you a tracking number via email. You can use this number to follow your package’s journey and stay updated on its expected delivery.

Shipping Costs

Shipping costs vary based on the destination and order size. Any applicable fees will be calculated and displayed at checkout.  We offer FREE SHIPPING on many items, so look around and you will find those offers throughout our website.

Customs and Duties

For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations. These fees are the responsibility of the recipient.

Shipping Issues

While we strive for a smooth delivery process, occasional hiccups can occur.

  • Lost or Delayed Packages: If your package hasn’t arrived within the estimated time frame, please contact us at support@ccrooster.com with your order details.
  • Damaged Items: If your order arrives damaged, let us know immediately with photos of the item and packaging. We’ll resolve the issue as quickly as possible.

Returns and Exchanges

For information about returns, exchanges, or refunds, please refer to our Returns Policy or reach out to us at support@ccrooster.com.